Looking To Exchange Or Return?
Our Return Policy
The Sprints jaguars want you to be happy with your purchase. For that reason, we accept returns/exchanges within 31 days of the initial order date. Final Sale items cannot be returned or exchanged.
Your end of the deal: I understand if SPRINTS receives my item without tags, smelling of perfume, smelling of smoke, appears dirty, with animal hair or appears to have been worn, SPRINTS will not accept my return. I acknowledge that final sale item(s) or item(s) will not be refunded. I will be invoiced to pay shipping to have the item(s) returned back to me. If I have not paid within 7 days SPRINTS will dispose of the non-returnable items that I sent back.
Conditions include:
Returned or exchanged items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged.
- Shipping fees are non-refundable.
- All returns must be processed via the portal above. Do not send using your own return label.
- Lost items marked as delivered by the carrier are not eligible for a refund. Eligible orders may qualify for replacement.
- Items marked as final sale are not eligible for a refund or exchange.
- Credits will be issued after we receive, inspect and process your return.
- Orders shipped outside of the United States are responsible for return shipping fees.
- Please ensure your shipping address is correct before placing an order, as Sprints Inc. is not responsible for packages delivered to incorrect addresses provided by the customer. We are unable to offer refunds or replacements in these cases, and we recommend attempting to retrieve the package from the address you entered at checkout.
- Any failed delivery orders will refunded back to the original payment method once your item has been received back to our warehouse.
- Holiday Extended Return Policy: to make sure you can gift everyone in your life Sprints gear, holiday purchases made between November 1 and December 15 have an extended return period. Items purchased in this window have until January 16th to begin the return process. If it's January 17th you may seek other options like white elephant parties or regifting (we all know you do it).
Frequently Asked Questions
How long do I have to return or exchange something?
31 days from the day you placed your order.
That’s the important part: the 31-day clock starts when you place the order, not when it lands on your doorstep.
If it’s not working out, don’t ghost it in the back of your closet. Start your return or exchange within 31 days.
How do I start a return or exchange?
Hit 'GET STARTED' above and follow the steps to send your gear back to Sprints HQ.
Once it arrives, our warehouse team will give it a look and make sure it meets our return requirements. If everything checks out, we’ll process your refund or exchange and email you when it’s official.
Pretty painless. Unlike mile repeats.
Tracking says my return was delivered. Where’s my refund?
Good news: your package made it back to us.
Slightly less exciting news: “delivered” and “refunded” aren’t quite the same thing.
Every return needs to be received, inspected, and processed by our warehouse team before we can issue a refund or exchange. We’ll email you as soon as we’ve finished processing yours.
How will I get my refund?
Eligible returns are refunded to the original payment method once your gear has been received, inspected, and processed.
No funny business. Just your money headed back where it came from.
Who pays for return shipping?
For eligible returns in the U.S., we’ll provide a prepaid return shipping label through our return portal.
Please don’t go rogue and buy your own label unless our team specifically asks you to.
Returning from outside the U.S.? International customers are responsible for return shipping costs.
Can I return or exchange a Final Sale item?
Final Sale. The name really did all the heavy lifting for us here.
Items marked Final Sale cannot be returned or exchanged.
We’ll clearly mark Final Sale items on the product page, so give the details and sizing one last look before committing.
What if I entered the wrong shipping address?
Typos happen. Unfortunately, delivery drivers are notoriously bad at knowing where you meant to send something.
Please double-check your shipping address before placing your order. Sprints is not responsible for orders delivered to an incorrect address provided at checkout.
Catch the mistake after ordering? Contact us ASAP. We can’t guarantee we’ll be able to change the address, but if your order hasn’t shipped yet, we’ll do our best to help.
Tracking says my package was delivered, but I can’t find it. What now?
Time for a quick scavenger hunt.
Check with your household, neighbors, front porch, side door, mailroom, package room, bushes, and any other creative location your carrier may consider a “safe place.”
Still nothing? Contact the shipping carrier for more information.
Packages marked as delivered are not automatically eligible for a refund. Depending on the circumstances, we may be able to provide a replacement.
